If you own a radio station then the chances are that at some stage you’ll have had that dreaded call to tell you that your station is off the air… If you realise yourself it’s not too bad, if a colleague or fellow presenter lets you know it’s kinda OK, but if it’s a listener that tells you? Or even worse an advertiser?? Not good!
Wouldn’t it be great if there were a way for you to find out immediately if your station went off the air? We’ve all had those playout or AutoDJ issues where something either crashes or stops playing, or a presenter has forgotten to do something and your station falls silent…
Well, we’ve had those problems too! And now we have the solution for you!
If you radio station stream falls silent at any time, day or night, we’ll let you know before anyone else, we’ll send you an email or an SMS and we’ll let you know as soon as a silence is detected on your stream, and then, if and when it comes back up, we’ll let you know too. No more worrying about the status of your radio stations stream, we’ll take care of it for you.
We offer a remote hosted service that monitors your radio stations Internet stream permanently and as soon as a silence is detected (over a preset length of time in seconds or minutes) we’ll send you an email and a text message via SMS. Then, once the audio is restored on your stream, we’ll let you know again.
How does it work?
Via one of our stream monitoring servers, we’ll add your streaming server details and set up a permanent stream from your server for our system to monitor, this is a permanent 24/7 monitoring service, so it is permanently connected to your server. Your stream is analysed for silences in real-time and as soon as our software detects a silence it starts counting in seconds, as soon as the threshold has been reached (you can set this threshold) it will trigger an alarm and send you a notification by email (you can set up to 5 emails to be alerted). You can also choose to be notified via SMS. The system will now be in an ‘alarmed’ status and will continue to monitor for audio returning. When audio does return, the system will continue to monitor for a pre-determined period (you can set this threshold) and once the stream is reliable and contains audio, a further email will be generated to inform you that audio has returned to your feed. The ‘audio restored’ email will be sent to the same email and SMS recipients as the ‘audio failure’ notification.
What do I have to do to get this working?
Nothing! Just give us your stream details, your email address and let us know after how many seconds you want alerting… That’s it! This is a completely hosted service so all the technology runs on our server, you don’t have to do anything or need any special equipment.
How much does it cost?
The cost of our service is £5.95 per month. If you have more stations or streams, we can offer you a discounted service.
Q) What streaming servers is this servers compatible with?
A) Pretty much any MP3 or AAC stream will work with our platform.
Q) I already monitor my station from the studio and it tells me if I’m off the air.
A) Cool! But if the notification comes from the same machine as your playout, what if the machine crashes, or if it’s in the same studio, what if your network goes down? You’ll not get the alert… Our system is entirely cloud based and runs on our own infrastructure. That way our monitoring is completely independent of your server or studio.
Q) I have more than one stream, can you monitor multiple streams?
A) Yes, let us know how many streams you have and we’ll work out a price for you.
Q) We think it’s a bit expensive, why is that?
A) We would have liked to have launched this service at a lower price, but you need to take into account that each stream has to be individually monitored 24/7/365, which means server bandwidth and processing power. The server needs to analyse each stream for audio content and this uses plenty of processing power. We also offer a number of SMS notifications included in each plan, which also cost money.
Q) What is my streaming server goes down completely?
A) No problem, we have that covered! Our system will still log this as a failure and will trigger an alarm until your streaming server comes back online.
Q) Is there a control panel?
A) No, not really, we only need a few details, you server details, the silence length before an alert is triggered (or restored) and the email address(es) and SMS number you want the alerts to go to. If any of these change, just drop us an email.
Q) Can you do anything else?
A) Yes! How about if we could trigger a backup feed while you get your playout or station back up? How about if we let your listeners know via Twitter that there was a known issue (and when its been fixed)? Anything else? Let us know, we’re sure we can do it!